Refund and Returns Policy

Our refund and return policy lasts for 90 days. If your purchase is more than 90 days old, please contact our online customer service to handle your inquiry.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Certain items are non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, flammable liquids, or gases.

Other non-returnable items:

• Gift cards

• Downloadable software products

• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer.

Partial refunds are only granted in certain situations:

• Books with obvious signs of use

• Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.

• Any item not in its original condition, damaged or missing parts for reasons not due to our error.

• Any item returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email notification to confirm receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds
If you haven’t received a refund yet:

1. First, check your bank account again.

2. Then contact your credit card company. It may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is reflected.

4. If you’ve done all of this and still have not received your refund, please contact us at herodutos2311@yeah.net.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, who will be informed about your return.

Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?
Contact us at herodutos2311@yeah.net for questions related to refunds and returns.